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Frequently asked questions
When will my order arrive?
When will my order arrive?
Each product page shows its own delivery time. You'll receive a tracking number by email as soon as it ships.
Will it arrive before Christmas?
Will it arrive before Christmas?
Check the order-by date on the product page. Order before that date and it arrives in time for Christmas.
Can I return the product?
Can I return the product?
Yes, you have 30 days to change your mind. Full refund.
Can I change my personalisation?
Can I change my personalisation?
Email us as soon as possible after ordering and we'll do our best before it goes into production.
Is payment secure?
Is payment secure?
100% secure payment by card, PayPal or Apple Pay.
How can I contact you?
How can I contact you?
By email, Monday to Friday, 9am to 6pm. We reply within 24 hours.